Terms & Conditions

Welcome to the loulourioux.co.uk website terms and conditions. Please read these terms and conditions carefully, print and keep a copy of them for your reference. By accessing this website and/or placing an order you agree to be bound by the terms and conditions set below. If you have any questions about our terms and conditions please do not hesitate to call customer services on 01600 715039 or email info@loulourioux.co.uk. If you do not agree to be bound by these terms and conditions you may not use or access this website. 


loulourioux.co.uk is owned and operated by Jo Riou, Old Mill House, Rockfield, Monmouth, NP25 5QE, trading as Lou Lou Rioux. If you need to contact us please call us on 01600 715039, email info@loulourioux.co.uk or write to us using the above address.


"Item" means a product or service on sale on loulourioux.co.uk; "Product Description" means that part of the Website where product specific terms and conditions are provided; "We" means Lou Lou Rioux; "Us" means Lou Lou Rioux 


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.


When you place an order with us, you are making an offer to buy goods &/or services. We will send you an email to confirm that we have received your order. This is not an order confirmation or order acceptance from loulourioux.co.uk. When we dispatch your order we will send you a dispatch confirmation email. Order acceptance between you and us will occur when we send you an email upon receipt of your quilt top unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in 'Change or Cancel an order'. Order completion of the contract between you & us will occur on the dispatch email notification. In the unlikely event that the goods &/or services are no longer available, or that we have made a pricing error, we will advise you of this. You will not receive an e­mail confirming acceptance of your order, and there will be no contract between us.

Under the Distance Selling Regulations, if you purchase online or by phone your consumer rights entitle you to a full refund if you request one in writing within 14 working days of delivery. This excludes the products listed as exceptions below: 

  • Labour/Product(s) to customise an item(s)
  • For more information on our returns policy, please see 'Order & Returns Information'


When placing an order, you will find our delivery and collection charges on the basket page. If the goods are lost or damaged in transit (collection or delivery), please let us know promptly, so that we can make a claim against the carriers. Quilts are insured (collection & delivery) for cost of fabric only (up to a maximum of £200 unless advised) plus our charges and this will be the extent of our refund to you. Proof of fabric purchase will be necessary.


Lou Lou Rioux items are sold on a delivery duty unpaid basis. Before placing an international order with us, please check if you will need to pay any import duty or formal customer entry fees as you will be responsible for these costs prior to or on delivery. You are also responsible for paying any additional taxes, fees or levies according to local legislation.We take payment in pounds sterling. International credit/debit card providers/banks will determine the exchange rate and may add an additional administration or processing charge(s) which international credit/debit card holders will be liable to pay.


Each item purchased is subject to its item description which outlines additional specific conditions to that item including, without limitation, terms and conditions relating to warranties, after sales service and guarantees. We aim to display the colours of items on loulourioux.co.uk accurately, however we cannot guarantee that your monitors display of any colour, will accurately reflect the colour of the item(s) on delivery.We will take all reasonable care to ensure that all the information and prices of items on loulourioux.co.uk are correct at the time when entered onto the system. Although we aim to keep loulourioux.co.uk as up to date as possible, the information, including item descriptions, may not reflect the position exactly when you place your order. We cannot confirm the price of an item until your order has been accepted in accordance with our order acceptance policy, as outlined above in the ‘Making a contract with us’ section.


We take reasonable care to ensure that loulourioux.co.uk is free from viruses and other malicious/harmful content, however we cannot guarantee that loulourioux.co.uk will not cause damage to your computer or device. It is your responsibility to ensure that you have the correct equipment and software in place to use loulourioux.co.uk safely and to screen out anything that may harm or damage your computer or device. We are not liable for any resultant loss or damage, except where required by applicable law.


Please see our 'Privacy Policy'


To provide more information on products/services for our users, we sometimes provide links to 3rd party websites for you to access at your sole discretion. You agree that, if you decide to visit linked 3rd party websites we are not liable directly or indirectly for any damage, loss or offence caused or alleged to be caused by visiting them.


You may use, download and print content from loulourioux.co.uk solely for your own personal use. Any other use is strictly prohibited. You agree not to (and to not aid any third party to) copy, reproduce, transmit, publish, display, distribute, or commercially exploit content. You also agree not to frame, link or deep­link into loulourioux.co.uk or from any other website.


These terms were last updated on 27/2/2015. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

If you have any questions about our Terms and Conditions please contact us 

by email info@loulourioux.co.uk or post:

Lou Lou Rioux
Old Mill House
NP25 5QE